At INDOCOOL, we are committed to protecting your privacy. This Privacy Policy outlines how we
collect, use, disclose, and safeguard your information when you visit our website and use our
services. Please read this policy carefully to understand our views and practices regarding your
personal data and how we will treat it.
1. Information We Collect
We may collect and process the following data about you:
1.1 Personal Identification Information:
Name
Email address
Phone number
Address
1.3 Usage Data:
Information about how you use our website and services
1.4 Marketing and Communications Data:
Your preferences in receiving marketing from us and your communication preferences
2. How We Use Your Information
INDOCOOL uses the collected data for various purposes:
2.1 To Provide and Maintain Our Service:
To provide and manage our air conditioning servicing and installation services
2.2 To Improve Customer Service:
Information you provide helps us respond to your customer service requests and support needs
more efficiently
2.3 To Process Transactions:
We may use the information you provide about yourself when placing an order to provide service to
that order. We do not share this information with outside parties except to the extent necessary to
provide the service.
2.4 To Send Periodic Emails:
We may use the email address to send you information and updates pertaining to your order or
service. It may also be used to respond to your inquiries, questions, and/or other requests.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable
Information unless we provide users with advance notice. This does not include website hosting
partners and other parties who assist us in operating our website, conducting our business, or
serving our users, so long as those parties agree to keep this information confidential.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal
information. While we have taken reasonable steps to secure the personal information you provide
to us, please be aware that despite our efforts, no security measures are perfect or impenetrable,
and no method of data transmission can be guaranteed against any interception or other type of
misuse.
5. Your Data Protection Rights
Depending on your location, you may have the following rights with regard to your personal data:
5.1 The Right to Access:
You have the right to request copies of your personal data.
5.2 The Right to Rectification:
You have the right to request that we correct any information you believe is inaccurate. You also
have the right to request us to complete the information you believe is
